# Best Practices

**Browser-Based Use: Three Methods for Telehealth**

If you’re using CareCortex alongside your Telehealth platform in a browser, follow one of these configurations to optimise performance and minimise potential disruptions. If you are using CareCortex in the browser, you will need to play audio outloud - these methods do not support the use of headphones. Always ensure your browser's microphone is enabled.

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**Method 1**: Use Separate Browsers for CareCortex and Telehealth

Opening CareCortex and your Telehealth platform in different browsers (e.g., Chrome for CareCortex, Safari for Telehealth) can prevent performance conflicts and streamline troubleshooting.\


**Split-Window Setup on Mac:**

* Open Two Browser Windows: Launch your two browser windows (e.g., Chrome and Safari).
* Use Mission Control: Swipe up with three fingers on the trackpad or press F3.
* Snap Windows Side-by-Side: Drag one browser window to one side of the screen and select the other for the remaining space.

**Split-Window Setup on Windows:**

* Open Two Browser Windows: Launch both browsers (e.g., Chrome and Edge).
* Snap the Windows: Drag one window to the left or right side of the screen and release. Snap the other window in the opposite half.\


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**Method 2: Use CareCortex on Mobile to Record While Playing Consult Out Loud on Computer**

You can also open CareCortex in a mobile browser and place the device beside your computer, allowing it to record while you conduct your session on your PC. This setup keeps CareCortex and your telehealth platform completely separate, reducing potential strain on your computer and helping ensure better overall performance.



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**Method 3: Using CareCortex and Telehealth in the Same Browser**

This method is the most unstable option, and not recommended, but if you prefer to run both CareCortex and your teleconferencing platform in the same browser (e.g., both in Chrome), follow these guidelines to minimise potential issues:

* Close Unnecessary Tabs: Free up browser memory by closing unneeded tabs.
* Check Permissions: Ensure that both CareCortex and your telehealth platform have appropriate permissions for microphone and camera access to avoid conflicts.\


❗ _Running both platforms in the same browser will increase the chance of audio failure._
